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Our Customer Contact Centre

No matter what stage you’re at in your career or where you live in Scotland, SDS’s Customer Contact Centre can support you across the full range of our services.

Help for individuals

The contact centre is open from Monday to Friday, 9am – 5pm.

Our Individual Helpline can be reached on 0800 917 8000.

If you need career information and advice, or want to talk about employability support, call.

The team can also make referrals to other appropriate avenues of support – including our careers advisers in schools and careers centres across the country.

The contact centre also facilitates all web chats that come through My World of Work, and supports and guides customers using SDS webs services Apprenticeships.Scot and Employer Hub.

The team contact customers across Scotland at different times of the year, to help monitor their progress and offer additional support if required.

A large focus for the contact centre team is providing support to Individual Training Account (ITA) customers.

Help for employers

Our contact centre team offer employers and businesses advice and guidance on apprenticeships, recruitment, business funding and development.

This is done through the Employer Helpline on 0800 783 6000.

Results Helpline 1

The Results Helpline

SDS's professionally qualified careers advisers are on hand every August to offer career information, advice and guidance to Scotland’s young people and their parents and carers as results come in.  

The team from across Scotland have unique access to information on UCAS course vacancies at college and universities across the UK, Confirmation and Clearing and Apprenticeships as well as employment and training opportunities.

The SDS Results Helpline number is 0808 100 8000 – this goes live at 8am on results day.