No matter what stage you’re at in your career or where you live in Scotland, SDS’s Customer Contact Centre can support you across the full range of our services.

Customer Contact Centre

Every August the SDS Customer Contact Centre becomes home of the SDS Results Helpline.

Bringing together a team of SDS’s professionally qualified careers advisers from across Scotland, the helpline offers unique access to information on UCAS course vacancies at college and universities across the UK, Confirmation and Clearing, advice about Modern Apprenticeships, employment and training opportunities.

It’s a hugely valued service, with 99% of young people, their parents and carers who answered a post-call survey in 2019 telling us they found the adviser they spoke to helpful and polite, with 92% saying they would recommend using the helpline to a friend.

Read about parent Susan Jeffrey’s experience of the Results Helpline.

“Perhaps the best calming and reassuring response I could receive. “

Alastair, pupil

“[The careers adviser] was very friendly and reassuring. She offered excellent advice and helped me to organise my thoughts after not getting the results I hoped for.”

Hannah, pupil

Help for individuals

The contact centre is open from Monday to Friday, 9am – 5pm.

Our Individual Helpline can be reached on 0800 917 8000.

If you need career information and advice, or want to talk about employability support, call.

The team can also make referrals to other appropriate avenues of support – including our careers advisers in schools and careers centres across the country.

The contact centre also facilitates all web chats that come through My World of Work, and supports and guides customers using SDS webs services Apprenticeships.Scot and Our Skills Force.

The team contact customers across Scotland at different times of the year, to help monitor their progress and offer additional support if required.

A large focus for the contact centre team is providing support to Individual Training Account (ITA) customers.

Help for employers

Our contact centre team offer employers and businesses advice and guidance on apprenticeships, recruitment, business funding and development.

This is done through the Employer Helpline on 0800 783 6000.