Our Customer Contact Centre supports customers of all ages, who live anywhere in Scotland, on the full range of Skills Development Scotland services.

Help for individuals

Based in Glasgow, the contact centre is open Monday to Friday from 9am-5pm and our Individual Helpline can be reached on 0800 917 8000. The contact centre also facilitates all web chats that come through My World of Work, as well as responding to email enquiries and feedback that comes in from all of SDS’ web services.

Career information and advice is offered via the centre’s Personal Advisers and Customer Service Advisers who are on hand to offer employability support, advice around all of SDS’ products and services and referrals to other appropriate avenues of support. 

Advisers work closely with colleagues in our network of local careers centres, to ensure that customers across Scotland are fully assisted in accessing the support they require from SDS. 

The team contact customers across Scotland at different times of the year, to help monitor their progress and offer additional support if required. They also work closely with colleagues from across all areas of Skills Development Scotland and undertake a number of short-term, focused campaigns throughout the year, in partnership with different teams, to gain insight, customer feedback and offer further help and advice to our customers. 

A large focus for the contact centre team is providing support to Individual Training Account (ITA) customers, as well as supporting and guiding our customers to use SDS’ web-services: My World of Work, Apprenticeships.Scot and Our Skills Force.

They also support individuals with Transition Training Fund (TTF) enquiries and support them to progress their applications for the fund through our TTF helpline on 0808 100 1855.

Help for employers and training providers

Our contact centre team also offer employers and businesses advice and guidance on apprenticeships, recruitment, business funding and development, through the Employer Helpline on 0800 783 6000, and support to Training Providers through the Provider Helpline on 0141 285 6100.

Exam Results Helpline

The SDS Customer Contact Centre is also the home of SDS’s hugely successful Exam Results Helpline, which supports thousands of pupils every year.

Opening from 8am on results day on 0808 100 8000, additional SDS Careers Advisers volunteer to travel from across Scotland to the centre to answer calls.

Turning 25 in 2017, this free service offers unique access to information on UCAS course vacancies at college and universities across the UK, Confirmation and Clearing, advice about Modern Apprenticeships, employment and training opportunities.