Anyone can access and request information we hold under the Data Protection Act 1998, Freedom of Information Act 2002 and Environmental Information Regulations 2004.

Information Charter

Our Information Charter sets out the standards that you can expect from Skills Development Scotland when we request or hold personal information about you; how you can access your own personal information and request non-personal information we hold; and what you can do if you think standards are not being met.

How to request personal information

If you request your own personal data under the General Data Protection Regulation 2016 or Data Protection Act 2018, this request is known as a ‘Subject Access Request’ or a ‘SAR’. If you would like to make a SAR relating to personal data held in respect of any services provided by Skills Development Scotland you should fill in a SAR Form.

If you cannot access the form online you can:

Write to
Data Protection Officer
Skills Development Scotland Monteith House 11 George Square
Glasgow, G2 1DY

Email the Data Protection Officer at SDS DPO@sds.co.uk

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Fees

You will not have to pay a fee to access your personal information (or to exercise any of your other rights set out here).

However, we may charge a reasonable fee based on administrative costs if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Freedom of Information

The Freedom of Information (Scotland) Act 2002 (FOISA) requires Scottish public authorities to produce and maintain a publication scheme.  Authorities are under a legal obligation to:

  • Publish the classes of information that they make routinely available
  • Tell the public how to access the information and what it might cost.

Skills Development Scotland has adopted the Model Publication Scheme 2015 produced by the Scottish Information Commissioner.

Access our Guide to Information available through our Publication Scheme.

FOISA gives you the right to ask for information we hold. The Act states that if you ask for information your request must be in a permanent form which can be used for reference - usually in writing or by email, stating your name and address. For a full description of how we handle FOI requests, please read our Freedom of Information Policy. We try to be as open as possible. If you would like to request information you can:

Write to:
Corporate Affairs
Skills Development Scotland
Monteith House
11 George Square
Glasgow
G2 1DY

Email: foi@sds.co.uk

Charging

We can refuse to provide you with information if we estimate it will cost us over £600 to find and supply it. If this happens we will, wherever possible, try to provide what we can up to the £600 limit rather than refusing the request outright.

Environmental Information

Environmental information is governed by separate regulations, known as the Environmental Information (Scotland) Regulations 2004 (EIRs). We will only treat such requests differently when the regulations require us to do so. Please note our charging schedule for environmental information.

Right of Appeal

If we withhold information we will tell you why and give you details of how to request a review of our decision by our Corporate Office.

If following any review you remain dissatisfied with our response, you are entitled to appeal to the Scottish Information Commissioner. Such an application should be sent to the following address:

Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS
Tel: 01334 464610
Fax: 01334 464611

Email: enquiries@itspublicknowledge.info

Related documents

12 October 2017

SDS Publication Scheme

Our commitment to make information available to you as part of our normal business activities.

1 April 2015

Information Charter

This information charter sets out the standards that you can expect from Skills Development Scotland when we request or hold personal information about you.

15 February 2012

Data Protection Policy

11 May 2018

Subject Access Request Form

The General Data Protection Regulation provides you, the data subject, with a variety of different rights. Please complete this form if you wish to make a request to enact one of these rights.

Looking for different policies?

All SDS policies can be searched and filtered from the Publications and Statistics section.

More SDS policies

Loading loading indicator animation