As the national skills body for Scotland, Skills Development Scotland provides career information, advice, guidance and support for skills and lifelong learning to both individuals and employers.

We’re focused on delivering excellent customer services, and are committed to putting the needs of our customers at the heart of all we do. We value complaints and use information from them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us. This leaflet describes our complaints procedure in detail and how to make a complaint.

Making a complaint

You can complain in person at any SDS Careers Centre, in writing via our online form or by writing to us at:

Customer Services Team
Skills Development Scotland
PO Box 27131
Glasgow
G2 9LJ

You can find the contact details of your local SDS Careers Centre at:

www.skillsdevelopmentscotland.co.uk/contact-us

It is easier for us to resolve complaints if you make them quickly and directly to the service concerned. So wherever possible please talk to a member of our staff regarding the service you are complaining about. Then they can try to resolve any problems on-the-spot.

When complaining, please tell us:

  • your full name and address and contact details, including your preferred method of contact
  • as much as you can about the complaint
  • what has gone wrong
  • how you would like us to resolve the matter.

To accommodate any follow up to your complaint, we will retain any data you provide for a maximum of 12 months after its resolution.

Please see our Complaints Policy for further information on our procedures and processes for handling complaints and response times.

Looking for different policies?

If you are aware of activities that are detrimental to SDS services, please visit our concerns policy page for further information on raising your concern.

All other SDS policies can be viewed within the Publications and Statistics section.

More SDS policies