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Customer Complaints Equality Impact Assessment

This EqIA covers SDS’s approach to handling customer complaints and feedback. This is outlined in our Customer Complaints Policy and Complaints Handling Procedure, which taken together, is assessed through this EqIA.

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Ethnic Intersectionality Initiative (EII) Equality Impact Assessment

This is a review of the evidence for piloting this small recruitment incentive and a consideration of the potential impact on individuals with protected characteristics and how SDS will ensure there is no detriment to these individuals.

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FIPS Quick Start Guide How To Update Time Zone Settings In FIPS

FIPS Quick Start Guide How To Update Time Zone Settings In FIPS

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Letter of Guidance 2023-24

Letter of Guidance 2023-24