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19 April 2024

Delivering Scotland’s Career Service 2022/23

The fifth annual report on our career services outlines the positive contribution made by SDS advisers and our partners through their work in communities across Scotland.


Skills Development Scotland (SDS) has published the Delivering Scotland’s Career Services 2022-23 report which outlines our career information, advice and guidance (CIAG) service delivery across: 

  • Broad General Education 

  • Senior Phase 

  • Next Steps and Universal Services 

  • PACE 

  • Education Team 

  • Results Helpline 

  • Our work with parents 

Key highlights in 2022/23 

  • We delivered CIAG services to 93,038 S4-S6 pupils 

  • We supported 6,778 Next Steps customers through 21,010 individual or group sessions.  

  • The mean score for overall customer satisfaction with the Next Steps service was 9.1/10 

  • Our CIAG Helpline handled 3,785 calls and the mean score for customer satisfaction was 9.7/10 

  • Our Education Team delivered 532 workshops involving 7,410 people 

Patricia Thomson, CMS Planning and Performance Manager explains: “2022/23 was another successful year for us, despite the challenging backdrop of the climate crisis, the cost-of-living crisis, and the long-lasting economic and social impacts of the COVID-19 pandemic.  

Skills Development Scotland Mhairi Teasdale Chrystal Dube Coatbridge Campus036 Retouched

“Our customer satisfaction scores remained high and this is testament once again to the dedication of our CIAG colleagues working alongside our partners to put the needs of our customers first.” 

March 2022 saw the publication of the final report of the Career Review which set out a vision and target operating model for Scotland’s future all-age and lifelong career services and how they could be delivered.  

And in November 2022, we worked with partners and employers, to deliver the second Scottish Careers Week, showcasing the career services support and opportunities across Scotland. Over 210 engagements were held across the country from Shetland to the Borders, which was an increase of fivefold from the first campaign. 

Read the report

View the Delivering Scotland’s Career Services 2022/23 report