SkillsCfA is a government recognised apprenticeship issuing authority responsible for business skills. This includes skills in Management and Leadership, Business & Administration and Customer Service.
SkillsCfA has developed a Modern Apprenticeship in Customer Service at two different levels to reflect the needs of the sector in Scotland. This was approved by the Modern Apprenticeship Group on 20th June 2013 and is valid from that date.
Contact Centre Operations pathways removed April 2017 due to low uptake.
More information about the industry can be found on the SkillsCfA website.