SkillsCfA is a government recognised apprenticeship issuing authority responsible for business skills.

This includes skills in Management, Business & Administration and Customer Service (including Contact Centre).

SkillsCfA has developed Frameworks in Business and Administration at three different levels to reflect the needs of the sector in Scotland.

Framework Details

More information about the industry can be found on the SkillsCfA website.

SCQF Level 5 & 6 frameworks were reviewed April 2017.