SkillsCfA Frameworks

Business and Administration

SkillsCfA is a government recognised apprenticeship issuing authority responsible for business skills. This includes skills in Management, Business & Administration and Customer Service (including Contact Centre).

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Customer Service

SkillsCfA has developed a Modern Apprenticeship in Customer Service (incorporating Contact Centre Operations) at two different levels to reflect the needs of the sector in Scotland.

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Digital Marketing

This framework was developed to meet the growing demand in an ever expanding digital environment.

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Management

CfA - Business skills @ work has developed Modern Apprenticeships in Management at three different levels to reflect the needs of the sector in Scotland.

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Project Management

Project Management has become increasingly prominent as a profession in recent years, driven by business efficiency and an increase in the project-based approach. Skills CfA in consultation with employers across a number of sectors, have developed the Technical Apprenticeship in Project Management to help address some of the emerging skills gaps being faced across industry.

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