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Being part of the Exam Results Helpline surpassed expectations for careers adviser Kathryn Aviss. 

She was part of a team of Skills Development Scotland (SDS) careers advisers who supported young people on the helpline last year, and her experience means she’s excited to be back again this year.  

Kathryn said: “Working on the Exam Results Helpline is fast-paced and hugely rewarding. 

“We are able to support young people to take a step back and realise that no matter the results, they absolutely have options. 

“Emotions are running high when you get those results, we’ve all been through it and we really do understand. We can help you to take a deep breath and work out what’s next.” 

As Scotland’s careers service, SDS offers dedicated exam results support on the free* Exam Results Helpline for all candidates from 8am on results day. 

The number to call is 0808 100 8000. 

Around 135,000 young people across Scotland are due to receive their SQA National, Higher and Advanced Higher results on Tuesday 6 August. 

But Kathryn says it’s not just candidates who call. 

“Parents and carers make up about a third of the calls we get, often just keen to understand more fully the choices available to their child, so they can carry on those conversations at home. 

“When a young person has exams it’s a journey the whole family goes on, so it’s great to be able to reassure them too.” 


“This is not the end of your career journey, it’s just the beginning.”

SDS careers advisers from across the country come together at the helpline’s HQ in Glasgow to field calls.  

The skilled professionals have decades of experience and offer unique access to information on UCAS course vacancies at UK colleges and universities, Confirmation and Clearing, advice about Modern, Foundation and Graduate Apprenticeships and jobs or volunteering. 

Kathryn adds: “It’s great opportunity to meet colleagues from across the country and be part of a national team 

“We totally understand that many young people don’t want to talk on the phone, so you can talk to us face-to-face as well. 

“SDS careers advisers work out of every state secondary school in Scotland, as well as our network of centres and from partner premises, just drop in and ask for support. 

“You can also get in touch through social media, just search for My World of Work on Facebook and Twitter and DM us. 

“My World of Work is Scotland’s careers website, with a wealth of information, advice and resources including a dedicated exam results section. 

And Kathryn has this advice for anyone waiting to find out their results. 

“It’s really important that young people understand that of course these results are important, but they are also part of the bigger picture of your career. 

“This is not the end of your career journey, it’s just the beginning.” 


Find out more:

Exam Results Helpline offering support across Scotland


*operator charges may apply 

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