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When I left school, I never imagined I’d get the chance to go on a wine-tasting trip to Italy or see behind the scenes at Buckingham Palace. I have, thanks to a Modern Apprenticeship.

I used to help out at Gleneagles Hotel, doing Burns’ Suppers and things throughout school. I also worked part-time at the Hilton and every Tuesday and Thursday I did work experience there. This gave me a real taste for the industry.

Willie Jones from Gleneagles set the apprenticeship up at the Blythswood and asked me to go to the interview – and look where I am now!

My apprenticeship took me three years to complete and I graduated in September last year. The training was delivered through a series of master classes delivered by Training Matters and I earned a level 2 qualification in Hospitality, followed by Management level 3 in my third year.

I think that learning on the job is really beneficial because you don’t really know how hotels work until you’ve worked in one. By doing the apprenticeship I could gain experience, take that to class, and it would help with my coursework. I knew what I was talking about because I was actually doing it.

I think that learning on the job is really beneficial because you don’t really know how hotels work until you’ve worked in one. By doing the apprenticeship I could gain experience, take that to class, and it would help with my coursework. I knew what I was talking about because I was actually doing it.

At the moment I’m working as reception supervisor at the five-star Blythswood Square Hotel in Glasgow’s city centre. I supervise the reception team, issue tasks for the day, organise handovers and carry out all the front-desk duties too, like checking in guests, dealing with enquiries and making bookings.

I’m not planning on stopping there. I’m thinking about doing the Graduate Apprenticeship next and get my degree. I want to work my way up in the industry and see how far I get as I’d like to be a hotel manager one day.

I have had the chance to meet people from all over the world, undertake specialist training and have some spectacular once-in-a-lifetime experiences too.

Recently, I went to Buckingham Palace with other apprentices to see behind the scenes and visit the head chef in the kitchen, which was so exciting.

We also travelled to Italy to do wine tasting. I didn’t know anything about wine before but I’ve got a wine qualification now. There are so many opportunities available through an apprenticeship.

I have learned a lot in a short space of time. I’ve really developed my team-working skills and my confidence. When I see how far I’ve come, I can hardly believe it.

I’d definitely encourage others to consider an apprenticeship when they’re planning for their future. I go back to my old school every year and try get new people to sign up for the apprenticeship. I ask the parents to come into the workplace and see what we do before their children get into it. It’s a big step for anyone but it’s a great opportunity.

There are so many people that you get to meet and so many things you can achieve with an apprenticeship. I’d recommend it to anyone.

More information

Find out more about getting started in an apprenticeship at Apprenticeships.scot

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