We recognise that these are concerning times and that many people are worried about the impact that the unprecedented disruption of COVID-19 is causing. 

Our absolute priority is supporting individuals, employers, partners and colleagues through the effects of the pandemic. 

Our services remain open and accessible, however the nature of our delivery is changing in response to public health advice.   

If you are worried about the short-term impact of COVID-19 on your employment please contact the PACE helpline on 0800 917 8000. 

Please refer to the FAQs below for further help and advice. 

General FAQs

I’ve been told I’ve been made redundant – where do I go for advice and support?

The Scottish Government’s Partnership for Continuing Employment (PACE) is a well-established service to support individuals and employers dealing with redundancy.

To find out more visit redundancyscotland.co.uk.

To speak to our PACE team please call us on 0800 917 8000

We are working with Scottish Government and other partners to ensure our PACE delivery is responsive to the emerging situation and we will keep this website updated with the latest advice and guidance.

Our new service, myworldofwork.co.uk/jobhub also provides information on immediate jobs in Scotland during the Coronavirus pandemic.

If you are feeling stressed or anxious, please see Wellbeing Support for resources and advice on looking after your mental wellbeing.

My employment conditions have changed significantly – where can I go for advice and support?

For support with career information, advice and guidance or to speak to an adviser visit myworldofwork.co.uk.


I’m looking to develop skills to enhance my career prospects. What support is there?

Through My World of Work you can access support using the CV tools and skills builder - and search from thousands of free-to-access courses using the Online Learning Portal.

If you are currently under threat of redundancy, or have been made redundant at any time from the 1st March 2020 and are aged 25 or over, you may also be able to access funded training through the National Transition Training Fund.

The fund offers training in areas where we expect growth in the labour market, offering a strong footing for employment opportunities.


How do I find out more about 'key worker' status?

The Scottish Government is offering guidance to employers on what staff are considered key workers.

I’m at risk of suffering severe hardship as a result of COVID-19 - where can I access help?

The Scottish Government has announced a range of interventions designed to support communities through the effects of the pandemic.

Funding will be made available to councils, charities, businesses and community groups to enable them to respond swiftly and according to local need for people impacted economically or through reduced contact with society, including anyone struggling to access food.

Further advice and support can be found on Ready Scotland.

The UK Government has published guidance in relation to statutory sick pay, universal credit and range of additional measures.

Many local authorities are publishing updates on local services in response to the pandemic – MyGov has details of local authority websites.

If you are feeling stressed or anxious, please see Wellbeing Support for resources and advice on looking after your mental wellbeing.

I need to spend more time caring for my children or family members, where can I find support?

Many working parents are trying to juggle work and childcare, advice on how to manage this situation can be found at Flexibility Works.

Balancing work and childcare can be demanding and exhausting, so it’s important that you look after your wellbeing during this time. For information and resources to help, please see Wellbeing Support. If you are struggling, it’s best to speak to your employer as soon as possible to see if you can find a suitable compromise which works for you both.

Information on time off to look after dependants can be found on the ACAS website.

Advice for unpaid carers, including information on funding and support available to you, can be found on the Scottish Government website.

I think I have been discriminated against by my employer, what can I do?

Information on your rights at work, including discrimination, can be found on My World of Work.

Coronavirus (COVID-19) Updates

Visit our Coronavirus (COVID-19) support page for more information on the support and advice we can offer at this time.