We recognise that these are concerning times and that many individuals and businesses are worried about the impact that the unprecedented disruption of COVID-19 is causing. 


If your education, employment or future choices have been affected by recent events, we can help you access the information, advice and guidance you need to get back on track. Call our helpline on 0800 917 8000 or visit www.myworldofwork.co.uk

Click through the headings below for FAQs offering advice, support and relevant contact information for individuals, pupils, learners, apprentices, businesses and training and learning providers. You can also view our service offer amid COVID-19.

Our services amid COVID-19

Our services remain open and accessible, however the nature of our delivery has changed in response to public health advice.   

Career Information, Advice and Guidance

Many of our career centres have now reopened and school career advisers returned to schools.

Services continue to be delivered across all areas impacted by level 1-4 restrictions.

Here you’ll find a summary of our services which we’re updating as restrictions change.

SDS career centres

The health and safety of our colleagues and customers is our priority so we’ve taken a staged approach to reopening our career centres.

In order to maintain appropriate physical distancing, customers must make an appointment to visit the centre. 

Find out what’s available in your area and how to contact your local centre

If you would prefer support by telephone, please call 0800 917 8000 to speak to an adviser.

School career services

SDS careers advisers have returned to schools and are meeting pupils face-to-face, where health and safety measures have been agreed. Where SDS advisers have so far been unable to return, they are continuing to deliver services remotely, agreeing arrangements with local authorities and schools.

If you’d like to make an appointment with your school careers adviser and you’re not sure if they’re available in school, check with the school office or contact your local centre for further information.

With subject choices just around the corner for S2/S3 pupils, we’re looking at the different options available to us to ensure parents can safely be involved in these conversations if they want to be.

My World of Work

My World of Work, is Scotland’s careers website and provides information to support everyone, whether you’re looking for employment or redundancy support, you’re in school, you’re a parent, carer or teacher or you’re just interested in exploring your options.

SDS Helpline

Our Helpline is available to support customers whose employment has been affected by the impact of the pandemic, or who would like career support.

Call 0800 917 8000.

My World of Work Live!

My World of Work Live is a set of fun, interactive exhibits and activities that inspire young people aged 8-18, their parents, carers and teachers to find out more about future jobs critical to Scotland.

The My World of Work Live team have adapted the way they engage with young people across Scotland and created virtual sessions which help bring the world of work to life in the classroom.

Find out more about all the activities available.

Career Education

We’ve recently established a new National Career Information, Advice and Guidance (CIAG) Education team to enable us to deliver a new and improved career education service offer to our schools, local authorities and wider education partners.

And in line with our role in the delivery of the Career Education Standard, we’re continuing to develop resources that can be used in school or at home to help young people develop their career management skills and better understand the world of work.

We’ve built on a series of ready-to-use career education resources, developed during the initial lockdown phase. Designed for P7/S1 transition through to senior phase, each activity has a lesson plan for teachers and a worksheet for the young person to work through. Some activities have supporting films or tutorials.

Contacting SDS

Please note that in line with public health advice, many of our staff are working from home at present therefore there may be a delay in receiving correspondence through the postal system. Urgent correspondence can be sent to customer.enquiries@sds.co.uk in the short term. 

To minimise disruption we are also encouraging suppliers to send invoices and/or supplier statements electronically for goods/services delivered to Skills Development Scotland. To facilitate prompt payment we would prefer finance correspondence to now sent by e-mail to finance@sds.co.uk

Our telephone and email systems are operational as usual, including our customer helpline which can be reached on 0800 917 8000.

Pandemic Plan

SDS has published a plan detailing its response to the pandemic.