We recognise that these are concerning times and that many individuals and businesses are worried about the impact that the unprecedented disruption of COVID-19 is causing. 


If your education, employment or future choices have been affected by recent events, we can help you access the information, advice and guidance you need to get back on track. Call our helpline on 0800 917 8000 or visit www.myworldofwork.co.uk

Click through the headings below for FAQs offering advice, support and relevant contact information for individuals, pupils, learners, apprentices, businesses and training and learning providers. You can also view our service offer amid COVID-19.

Our services amid COVID-19

Our services remain open and accessible, however the nature of our delivery has changed in response to public health advice.   

Career Information, Advice and Guidance

With recent changes in restrictions, we are starting to reopen our network of career centres and our school careers advisers are returning to Scotland’s secondary schools where health and safety measures have been agreed with schools and local authorities. Here you’ll find a summary of our services and we’ll keep this page updated as things change.

SDS career centres

The health and safety of our colleagues and customers is our priority so we’re taking a staged approach to reopening our career centres. We began to reopen centres in September on an appointment only basis and will open centres gradually throughout October.

Customers will be required to make an appointment as limited numbers of people are permitted to enter centres in order to maintain appropriate physical distancing. You can contact your local centre here or if you would prefer to get support by telephone, please call 0800 917 8000 to speak to an adviser.

School career services

SDS careers advisers are returning to schools and meeting pupils face-to-face, where health and safety measures have been agreed. Where SDS colleagues have so far been unable to return, our advisers have continued to deliver services remotely, agreeing arrangements with local authorities and schools.

If you want to make an appointment with your school careers adviser and you’re not sure if they are available in school, check with the school office or contact your local centre for further information. With subject choices just around the corner for S2/S3 pupils, we’re looking at the different options available to us to ensure parents can safely be involved in these conversations if they want to be.

My World of Work Live!

My World of Work Live is a set of fun, interactive exhibits and activities that inspire young people aged 8-18, their parents, carers and teachers to find out more about future jobs critical to Scotland. The My World of Work Live team have adapted the way they engage with young people across Scotland and have created virtual sessions covering subjects including code art, games design and cracking cryptography. Find out more on the My World of Work Live page on My World of Work.

Career Education

We’ve recently established a new National Career Information, Advice and Guidance (CIAG) Education team to enable us to deliver a new and improved career education service offer to our schools, local authorities and wider education partners.

And in line with our role in the delivery of the Career Education Standard, we’re continuing to develop resources that can be used in school or at home to help young people develop their career management skills and better understand the world of work. Building on the series we developed during the initial lockdown phase, each activity has a lesson plan for teachers/carers and worksheet for the young person to work through. Some activities have supporting films or tutorials.

Individual helpline and My World of Work

My World of Work has a range of information, whether you’re looking for employment or redundancy support, you’re in school, you’re a parent, carer or teacher or you’re just interested in exploring your options.

And our helpline (0800 917 8000) remains in place to support customers who continue to be affected by the impact of the pandemic or who would like some support.


Contacting SDS

Please note that in line with public health advice, many of our staff are working from home at present therefore there may be a delay in receiving correspondence through the postal system. Urgent correspondence can be sent to customer.enquiries@sds.co.uk in the short term. 

To minimise disruption we are also encouraging suppliers to send invoices and/or supplier statements electronically for goods/services delivered to Skills Development Scotland. To facilitate prompt payment we would prefer finance correspondence to now sent by e-mail to finance@sds.co.uk

Our telephone and email systems are operational as usual, including our customer helpline which can be reached on 0800 917 8000.

Pandemic Plan

SDS has published a plan detailing its response to the pandemic.