We are committed to providing high-quality customer services.

We value complaints and and use information from them to help us improve our services. If something has gone wrong or you are dissatisfied with a service we have provided to you, please tell us using the form below. 

To accommodate any follow up to your complaint, we will retain any data you provide for a maximum of 12 months after its resolution.

Please note, this form is not to be used for reporting concerns about activities that may have an adverse affect on SDS services. You can find more information on reporting concerns here.

Raise a complaint

We will respond to all complaints within 5 working days.

Please indicate if you wish to remain anonymous but remember we will not be able to respond to your complaint. If you do wish to remain anonymous, do not provide any information in the contact information boxes below.
Please specify the complaint type.
What is your complaint? Include location where appropriate. Please do not use your name in the description.
Please note the case number, date of previous complaint, method of contact or any other information relevant to previous contact.
Please note any other information you feel is relevant to your complaint.
Please complete the ReCAPTCHA below (this helps us avoid spam entries).