Skills Development Scotland treats your privacy very seriously.
The following statements explain our policy regarding the personal
information we collect about you and is equally relevant to our
keep information about you, what we do with that information and
who we might share it with. It also explains your rights in
accordance with current legislation. Skills Development Scotland
do we keep information about you?
information do we keep about you?
do we do with your information?
do we protect your information?
might we share your information?
Providers, and other learning and support by SDS partners
we use CCTV or other recording devices?
to request Personal Information
Statement of intent
From time to time you may be asked to submit personal
information about yourself. Personal data means information about
you that may identify you from that data, and this may be your
name, address, telephone number, or for instance, the type of
career that you may wish to pursue. Skills Development Scotland
ensures that our staff work to Data Protection Principles which
require information to be:
- handled fairly and lawfully
- kept and used for limited purposes
- required for good reason
- correct and up to date
- not kept longer than necessary
- handled confidentially
- stored securely
- not transferred to countries outside the European Economic
Why do we keep information about
We need to collect, hold and process information about you in
- confirm your identity and keep in touch with you by post, fax,
e-mail, text message, telephone, or other method
- understand your needs and inform you of relevant services we
- help you find and prepare for employment and training
- share information with selected partners who work with us to
- work with employers and other partners to support skills
development and job creation
- support you if you are facing redundancy
- meet our statutory obligations including those related to
equality and diversity
- process financial transactions related to the services you
receive such as grants or payments
- build a picture of how well we deliver our services and how we
can improve in the future
- prevent and detect fraud and corruption in the use of public
We work to ensure that our services are designed to give you the
information that you need.
What information do we keep about
There are two types of information that we might need:
- Personal Information - such as your name, date of birth,
gender, contact details, unique customer reference number, notes
about the services you have received, details of your current
situation with regard to education, training or employment,
qualifications and your future career aspirations.
- Sensitive Personal Information - such as your racial or ethnic
origin, sexual life, physical or mental health, criminal record and
court proceedings, religious beliefs and details of other agencies
that currently supply help and support to you of a sensitive
Skills Development Scotland aim to be unobtrusive, and we will
never ask unnecessary questions beyond what is required to provide
you with the best service. Information may be provided by you, by a
guardian or parent if you are a young person, or may be passed to
us by another agency working with you. Information may be collected
in a variety of ways such as paper form, online forms, e-mails,
face to face communication, telephone, text messaging or
image/audio recording devices.
What do we do with your
We use your information to help us understand your circumstances
so that we can provide a better service to you.
We may provide your information to a third party "data
processor" that we engage to process information on our behalf. In
this circumstance, Skills Development Scotland controls the
standards of confidentiality and security under which the data
We will only use the information in ways that adhere to the Data
Protection Act 1998.
Access to your information will be on a need-to-know basis, held
securely, and with limited access by our own staff or staff and
partners who work with us to provide the service. We shall
endeavour to maintain your information in an accurate, up to date
and secure manner at all times.
From time to time we may use your information in an anonymised
form, combined with information of other customers in order to
produce reports and statistical analysis.
How do we protect your information?
Skills Development Scotland maintains a high standard of both
physical and network security designed to protect paper or
electronic forms of storage to hold and process your personal
Information that we hold about you will be subject to rigorous
safeguards to ensure that it isn't accessed or disclosed
inappropriately. We also take steps so that your information is not
damaged or rendered unavailable to those who have a right to see
To meet confidentiality requirements for our customers,
stakeholders and staff, Skills Development Scotland has
Confidentiality, Data Protection, Information Technology and
Systems Policies in place and we ensure that staff are fully aware
of these and the associated guidance in relation to your personal
information. These also apply when we dispose of paper records and
delete electronic information in ways that ensure that your
information cannot be recreated.
When might we share your
We may need to share some of your personal information with
partners that work with us to deliver our services to you. Our
partners are obliged to keep your information secure and to use the
information only to fulfil specific and agreed purposes. We will
check where possible that appropriate steps have been taken by the
recipient to protect your information. If we need to share
your personal information, we will first seek your consent before
In certain circumstances we may need to share personal
information about you, including sensitive personal information,
without your consent or knowledge. This will only be done where the
disclosure is necessary, for example to prevent a risk of harm to
you or someone else.
Training Providers, European Social Fund
(ESF) and other learning and support provision
Skills Development Scotland delivers a range of National
Training Programmes, working with public and private learning
providers and colleges across the country to ensure that everyone
in Scotland has the opportunity to develop their career. We
also work with a range of other national and local initiatives with
recognised partners such as Jobcentre Plus, local council employer
services and employer recruitment initiatives to support you.
Skills Development Scotland ensures that our partners also
follow the ICO "Privacy notices code of practice" in data sharing,
data security, and control over who sees your information. Your
consent to Skills Development Scotland sharing any personal,
information is usually obtained when you sign and agree to support
or learning from our partners. Further information can be found by
contacting your local SDS Centre or contacting the SDS Data
Protection Officer at the address shown at the end of this
During the course of any visit to Skills Development Scotland's
website, the pages you see, along with something called a cookie,
may be downloaded to your computer. Most, if not all, websites do
things like find out whether the computer (and probably its user)
has visited the site before. This is done on a repeat visit by
checking to see, and finding, the cookie left there on the last
Any information that is supplied by cookies can help us to
provide you with a better service and assists us to analyse the
profile of our visitors. For example, if on a previous visit you
went to, say, the 'Services for Individuals' pages, then we might
find this out from your cookie and highlight educational
information on a second visit.
Both the cookies and the embedded code provide non-personal
statistical information about visits to pages on the site, the
duration of individual page views, paths taken by visitors through
the site, data on visitors' screen settings and other general
information. Skills Development Scotland uses this type of
information, as with that obtained from other cookies used on the
site, to help it improve the services to its users.
Do we use CCTV or other recording
We have installed CCTV systems at some of our Centres used by
members of the public. This is solely for the purposes of public
safety and crime prevention/detection. Signs are displayed in all
locations notifying you that CCTV is in operation and explaining
who to contact for further information. Our systems do not record
audio. The policy on the use of CCTV is reviewed
We will only disclose CCTV images to others to meet the purposes
Images captured by CCTV will not be kept longer than is
absolutely necessary, however we may hold images longer than normal
where a crime is being investigated or there is a statutory
obligation on us to do so.
You have the right to see CCTV images of yourself and be
provided with a copy of the image we currently retain, where this
Skills Development Scotland sometimes makes use of creative
digital technologies such as digital photography and video/audio
recordings to support our delivery. You will be advised in advance
about your rights. You have the right to refuse. If you agree to
participate, we will require you to sign a consent form covering
images and audio in which you appear.
Skills Development Scotland sometimes uses case studies to
highlight the success of our work - to encourage other customers.
This may be in an anonymised form, or with your consent, use your
personal information. Skills Development Scotland respects your
rights to privacy where this is refused.
Our Information Charter
Our Information Charter sets out the standards
that you can expect from Skills Development Scotland in relation to
your personal information.
You have the right to withdraw your consent and request that we
stop processing your personal information relative to any service
that we provide to you. This however may prevent us from delivering
a full service appropriate to your needs. Where possible, we will
seek to comply with your request but may be required to continue
holding or processing information to comply with a legal
requirement placed on us.
You have the right to instruct us to provide you with any
personal information we hold about you. Provision of such
- may be subject to payment of a nominal fee
- will be subject to your provision of evidence of your identity
(for this purpose, we will accept a photocopy of your passport
certified by a solicitor or bank plus an original copy of a utility
bill showing your current address).
How to request Personal
The Data Protection Act 1998 protects personal information.
Under the Act you have the right to ask if we process any personal
information relating to you. If you request your own personal data
under the Act, this request is known as a 'subject access request'
or a SAR form. You can expect to receive an
acknowledgment to your request within 3 working days. If you would
like to make a SAR relating to personal data held in respect of any
services provided by Skills Development Scotland you should send it
to the following address:
Data Protection Officer
11 George Square
the website. You should check this page occasionally to ensure you
are happy with any changes and any substantial changes will be
Under the Data Protection Act 1998, organisations that process
personal information (personal data) must notify the Information
Commissioner's Office unless they are exempt from doing so. Data
controllers are required to inform the Information Commissioner's
Office of certain details about their processing of personal
information. The Commissioner uses these details to make an entry
describing the processes in the Data Protection Register and this
is available to the public for inspection on the Information
Commissioner's website - www.ico.gov.uk
Registration is a basic principle of data protection that the
public should know (or should be able to find out) who is carrying
out the processing of personal information as well as other details
about the processing (such as for what reason it is being carried
The data controller responsible in respect of the information
collected by Skills Development Scotland is identified within the
Information Commissioner's Register under registration number
Z1445093 as Skills Development Scotland.
retention or our treatment of your personal information, please
write to the Data Protection Officer, Skills Development Scotland,
Monteith House, 11 George Square, Glasgow G2 1DY.