Have you visited the Thomson Travel Shop in Livingston and heard
the phrase:
"Are you looking for holiday inspiration?"
Chances are, you've been greeted by Kirsty Lavalette.
Kirsty always wanted to work in the tourism industry. When
she applied as a part-time travel adviser with TUI her manager
quickly spotted her potential and recommended she apply for a
Modern Apprenticeship. Kirsty was accepted and began her
apprenticeship in May 2008.
Kirsty was always enthusiastic and keen to learn, and was
frequently Top Seller for the month. She completed her Modern
Apprenticeship in July 2009, with the remarkable achievement of Top
Seller for the year.
Since starting with TUI, Kirsty's customer service skills have
improved greatly, and she has gained deeper understanding of
customer needs.
Kirsty said:
"Thanks to the apprenticeship and my new found confidence, skills
and knowledge, I have managed to tackle issues in my workplace -
including challenging sales and customer service matters - which I
would have found impossible before I started this job."
For Kirsty, the most important part of the job is providing first
class customer service and fulfilling her customers' holiday
dreams. She strives to make customers feel special from
the moment they walk through the door.
Carolyn Murray, Accredited Programmes Assessment Consultant of TUI
UK & Ireland said:
"Kirsty is a great asset. She is a hard-working, conscientious
young lady who is totally committed to customer service. She
genuinely makes customers' dreams come true and is definitely a TUI
manager of the future."