David Smith's determination to encourage young
people to look at all possibilities and learn new skills led him to
embrace the Modern Apprenticeship programme from the moment he took
over the Buccleuch Arms Hotel in 2005.
David's Modern Apprentices are actively encouraged to learn all
about the different functions of the hotel and how their individual
roles impact on other staff activities. For example, each member of
the team is invited to taste new menu creations and learn how they
are made so they can speak knowledgeably about the dishes to
customers.
David came up with innovative ways to boost his staff's
knowledge. Two years ago he sent the waiting staff on a visit to a
vineyard in Italy to learn about the different varieties of grapes.
Staff have also been put through neuro-linguistic programmes to
teach them about customers' body language.
Each of the 24 staff has the opportunity for personal
development, and Modern Apprenticeships increase staff retention in
a sector which historically has a higher than average turnover.
David said: 'I was expecting resistance when I decided to start
using the Modern Apprenticeship scheme but the staff immediately
understood how they could benefit. I think it's an amazing scheme.
It encourages career development at every stage.'