Skills Development Scotland (SDS) is a
national and locally-based organisation providing information,
advice, guidance and support for skills and lifelong learning. We
work with partners to help to create opportunities for individuals
and employers. We strive to operate to the highest possible
standards and to demonstrate maximum transparency for each and
every one of our customers.
We take all comments seriously that we receive
from customers and are committed to dealing with complaints fairly
and quickly. Any concerns raised by you will be acknowledged and we
will do our utmost to put things right. It is important to us that
we are an organisation you can trust.
Making a complaint
Whether you are an individual or a business, we do recognise
that from time to time things may go wrong and we encourage you to
highlight to us any concerns that you may have.
We've got a team of people committed to delivering high quality
services. Just tell us what's happened and we'll look into it for
You may lodge a complaint either verbally (e.g. at your local
SDS Centre), online, by email or by writing to us at:
Customer Services Team
Skills Development Scotland
45 Waterloo Street
Email: SDS Complaints
What you'll need to tell us:
- Your contact details (name, address and contact telephone
- What's gone wrong
- What you want us to do to put things right.
What we'll do with your complaint:
- We'll get it to the right person
- We'll be in touch with you as soon as we can and let you know
what will happen next
- You have our guarantee that we'll treat your complaint
When we've dealt with your complaint, we'll go back and see what
we can learn from your experience.
Please see our Complaints Policy (pdf, 241kb) for
further information on our procedures and processes for handling
complaints and response times.
Have you been pleased with the service we have provided? Please
let us have your feedback and comments.
Handling complaints effectively is very important to us.
It's also very helpful to us to know when we have delivered a good
quality service to our customers. Hearing about where you've really
appreciated what we've done is as important to us as hearing about
where things have not gone well - we can learn a lot from both.
Please tell us when and how we have delivered a good quality
Contact SDS with feedback.